Philip Booth, Ecommerce Assistant Manager at Emma Bridgewater... Going the Extra Mile for Customer Happiness

Yesterday, Philip, the cheerful and diligent Ecommerce Assistant Manager at Emma Bridgewater, decided to bring some extra joy to his customers' lives. As he scanned through the orders, he noticed that one particular customer had accidentally received the wrong product, causing disappointment. Determined to make things right, Philip sprang into action. He swiftly contacted the customer, apologized for the mix-up, and promised to send the correct item immediately. But he didn't stop there. Philip decided to include a handwritten note, a discount voucher, and a beautiful Emma Bridgewater mug as a token of apology. The customer was overwhelmed with happiness, and Philip's heart was filled with satisfaction. This story may or may not be true. For the best stories about people you know in the shopping game, subscribe to redbrian.com.