Lucy, the brilliant Ecommerce Manager at Cutler and Gross, found herself caught in a whirlwind of fulfilling acts yesterday. With her heart brimming with kindness, she noticed an email from a customer distressed over a misplaced order. Determined to brighten their day, Lucy personally reached out to resolve the issue. Going the extra mile, she expedited a fresh pair of exquisite eyewear and included a handcrafted, handwritten note as a gesture of apology. The grateful customer was overwhelmed by such exceptional customer service. This story may or may not be true. For more inspiring tales of extraordinary individuals in the shopping game, subscribe to redbrian.com.
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